Frequently Asked Questions

CPAP Machines, Tubes, Water Chamber, and Masks:

• Weekly; with warm water and mild detergent such as Joy dishwashing soap or hand soap.

• Air dry after washing. Tubing must be hung upright for proper drying (hang dry).

• Water Chambers can also be cleaned with water and mild detergents.

• Masks can also be cleaned daily with CPAP mask wipes or wet wipes with no alcohol content.

• Do not use alcohol to clean mask cushions as it makes the material brittle.

• Do not place headgear or chinstraps in washing machine or dryer.

Filters:

• Most filters are reusable and can be cleaned by simply running them with water and gently brushing off the remaining dust particles.

• Must be replaced if and when dust particles can already pass through the filter.

• We offer Compliance Data Printing Services for Php500.

• Compliance Data Printing is FREE if the machine was purchased from us.

• You may also monitor your Sleep Report within your machine.

• Smartphone Apps are subject to compatibility with our local signal providers.

Increase/decreasing humidification

• Increase humidity level if you have dry throat the next day after using machine.

Humidifier/water chamber

• Use distilled water only; other types contain minerals and chemicals that may damage the machine.

• No need to not change water everyday; refill until max line and replenish as needed. Change water after cleaning.

• Prevents dryness when you sleep, adds moisture in the air, then opens up the airway to dilate it.

• Keeps throat moist in case air from machine makes your throat dry.

• Prevents rain out – condensation in machine caused by water droplets.

• Smartphone Apps are subject to compatibility with our local signal providers.

• We do not do repairs, but we can provide parts that are needed (subject to availability).

• Below are our contacts for CPAP Repair Services:

• Jeraldo Recto

  • Krismatt Medical Depot Co

  • 30E Teodoro Gener Kamuning, Quezon City

  • Tel: 79006200

  • Mobile: 09177076402

• Al F. Baid

  • Mobile: 09423682469

• June V. Illescas

  • Mobile: 09235347842 or 09065748408

  • Email: illescasjune@gmail.com

There will be no returns on any of the products that has been OPENED or UNSEALED.

Returns will not be accepted if items are:

• Opened or used

• Hygienic items

• Missing their serial number/s

• Special orders (returned at our discretion)

• Returned without notification

• Returned more than 7 days after delivery

Items should be in their original packaging with corresponding serial number/s.

Special order returns are at our discretion on a case by case basis.

If you would like to return or exchange your item, kindly contact us before sending it back.

We offer the following options for delivery:

• Within Metro Manila - Lalamove, Grab or Angkas

• Outside Metro Manila - LBC, JRS or J&T

Delivery Fees

• Lalamove/Grab - fee subject to app computation

• LBC/JRS/J&T - Php400 flat rate

Order Processing Time

• Subject to stock and courier availability

Tracking Your Order

• Once your order has been dispatched, we will send you a tracking link (for Lalamove/Grab) or a waybill number (for LBC/J&T) with tracking information.

• You will be able to track your package directly on the courier’s website.